Industry
Enterprise Process Management & Support
Automate coding and support workflows for customizable enterprise software grounded in your knowledge base with safe tool-driven actions.
What it does
A process management company building customizable enterprise software with heavy support load and frequent code/config changes.
Support tickets require multi-system investigation
Knowledge is scattered across docs, past tickets, and repos
Repeated diagnosis steps waste engineering time
How it works
Typical workflow
Scenario
Typical workflow
1) Classify + route ticket (SLM)
2) Retrieve relevant KB, docs, and similar incidents (RAG)
3) Produce diagnosis and reproduction steps (reasoner)
4) Propose fix/config change with validation checks
5) Trigger safe actions via tools (create tasks, update ticket, notify)
Feature highlights
Scenario
Grounded knowledge
Data House indexes docs, tickets, and artifacts so responses cite evidence instead of guessing.
Agentic orchestration
Orchestrator coordinates diagnosis, tool calls, and verification with durable workflow state.
Safe integrations
WebKit tools update ticketing/CRM/ERP systems with structured actions and permissions.
HITL for risky steps
Approvals for changes, with reviewers seeing evidence + session trace.
Continuous improvement
Corrected sessions become training data for interval model adaptation.
Governance
Audit logs, RBAC, and action boundaries ensure AI remains controllable.
Support workflow signals
Measure backlog reduction and safe resolution.
Track ticket volume, resolution time, approval gates, and quality signals across support pipelines.
- Backlog trend and triage throughput.
- Resolution time with evidence-backed steps.
- Approval gates for high-impact changes.
Support signal map
Illustrative distribution across triage and resolution.
Backlog
Trending
Volume and aging.
Resolution time
Tracked
Step-level timing.
Approval gates
Enforced
HITL controls.
Quality trend
Improving
Session corrections.
Proof
Consistent delivery across systems
Teams use agentic workflows to reduce backlog while keeping approvals and audit trails intact.
Enterprise ops
Want to reduce support load and speed up engineering?
We will automate triage, retrieval, diagnosis, and safe actions with HITL gates and session-driven learning.