Xong AI
Solution

Audio Intelligence

Turn calls and recordings into structured actions with transcription, summaries, intent detection, compliance signals, and automated follow-ups.

Audio intelligence operations illustration

What it does

Xong runs audio pipelines that create traceable outputs and trigger tool-driven actions via WebKit with HITL review for sensitive cases.

Speech-to-text
High-quality transcription with diarization options depending on your needs.
Summaries & action items
Structured summaries, follow-ups, and next steps for CRM or ticketing.
Intent & routing
Classify topic/intent and route to the right workflow or team.

How it works

From audio to operations

Designed to plug into ERP/CRM and support workflows.

Audio workflow diagram

Feature highlights

From audio to operations

Speech-to-text
High-quality transcription with diarization options depending on your needs.
Summaries & action items
Structured summaries, follow-ups, and next steps for CRM or ticketing.
Intent & routing
Classify topic/intent and route to the right workflow or team.
Tool actions
Create CRM notes, update cases, open tickets, send follow-ups (with approval gates).
Observability
Sessions store transcripts, signals, and downstream actions with full traceability.
Governance
RBAC, audit logs, and human review to control sensitive workflows.

Audio workflow signals

Measure transcription quality, intent accuracy, and compliance risk.

Track transcript confidence, intent routing, and review flags per call and team.

  • Transcript confidence and speaker diarization quality.
  • Intent detection and routing accuracy.
  • Compliance flags and review throughput.
Audio signal map
Illustrative distribution across transcription and compliance.
Transcript quality
Scored
Confidence per segment.
Intent routing
Tracked
Correct workflow assignment.
Compliance risk
Flagged
Review queue triggers.
Follow-up actions
Automated
Tool calls with approvals.

Proof

Actionable audio insights

Summaries and signals route work to the right teams with governance and traceability.

Call summary
Short, structured, searchable.
{
  "summary":"Customer reports delayed shipment…",
  "intent":"order_status",
  "action_items":[
    {"type":"create_ticket","priority":"high"}
  ]
}
Compliance flags
Signals for review queues.
{
  "flags":[{"type":"pii_mentioned","ts":"03:14"}],
  "needs_review": true
}
Audio workflows

Want audio pipelines with safe actions?

We will design transcription, classification, summaries, HITL checkpoints, and ERP/CRM tool actions with full session traces.

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